Refunds & Store Credit

We hope you love your Nar pieces, but if something’s not quite right — we’re happy to offer store credit in certain conditions.

To start a return, you can contact us at support@narthelabel.com.

All approved returns are issued in the form of store credit only. Once your return has been received and inspected, the eligible amount will be issued as store credit and can be used toward a future purchase on our website.

To be eligible for a return please ensure the following requirements are met before initiating a return:

• Item(s) must be unworn, unwashed, and in original packaging.

• All tags must be attached and hygiene stickers in tact.

Once we’ve received and inspected your item(s), we’ll issue your store credit within 14 days of receiving the products.

Store credit is issued for the amount paid for the eligible returned item. Original shipping fees and return shipping costs are non-refundable.

Refunds to the original payment method are only issued in the case of a confirmed manufacturing defect or fault.

If you believe you have received an item with a manufacturing fault, please contact our Customer Care team at support@narthelabel.com with your order number and details of the issue. Our team will review your request and assist you with the appropriate resolution.

Returns due to change of mind, sizing, fit, color preference, or other personal preferences will be processed as store credit only.

All returns are subject to review and approval. This policy is subject to any consumer rights that apply under applicable law.

Please note:

• Shipping charges are the responsibility of the customer

• All original shipping fees are non-refundable 
  

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, received, and reviewed by us, you can make a separate purchase for the new item.