Terms of service

Nar the Label — narthelabel.com Last updated: 6 July 2026

This page brings together our Terms of Service, Legal Notice, Privacy Policy and Cookie Policy in one place.

Terms of Service

1. About Us

narthelabel.com (the "Website") is operated by Farilya London LTD, trading as Nar the Label ("we", "us", "our"), a company registered in England and Wales under company number 12612600, with its registered office at C/O Ida&Co Building 3, Chiswick Business Park, 566 Chiswick High Road, London, England, W4 5YA. You can contact us at support@narthelabel.com.

These Terms of Service ("Terms") govern the sale of products through the Website. By placing an order, you agree to be bound by these Terms. Please read them carefully before ordering.

2. Eligibility

To place an order you must be at least 18 years old and able to enter into a legally binding contract. Orders may be placed from the UK and internationally, subject to the Delivery section below.

3. Products

We make reasonable efforts to display our products, including colours, fabrics and sizing, as accurately as possible. Colours may vary slightly depending on your device's display settings, and minor variations may occur between batches. All products are subject to availability.

4. Orders and Formation of Contract

  • Placing an order on the Website is an offer by you to purchase the product(s) selected.
  • We will send an order confirmation email acknowledging receipt of your order; this does not mean your order has been accepted.
  • A binding contract is formed only when we send a dispatch confirmation email confirming that the products have been sent to you.
  • We reserve the right to refuse or cancel an order, for example where a product is unavailable, incorrectly priced, or where we suspect fraudulent activity.

5. Pricing and Payment

  • Prices are shown in the currency displayed at checkout. We are not currently VAT registered, so no VAT is added to the prices shown.
  • Delivery costs are shown separately at checkout and added to your total.
  • Payment is taken at the time of order via the payment methods offered on the Website.
  • We take reasonable care to ensure prices are correct. If we discover a pricing error after you have ordered, we will contact you to confirm whether you wish to proceed at the correct price or cancel your order.

6. Delivery

  • We deliver to addresses in the United Kingdom and internationally.
  • Estimated delivery times and costs are shown at checkout and vary by destination.
  • Risk in the products passes to you on delivery. Title passes once we have received payment in full.
  • For international orders, you are responsible for any import duties, customs charges or local taxes applied by the destination country. These are not included in the product price or delivery cost.

7. Your Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

  • To cancel, contact us at support@narthelabel.com before the deadline, quoting your order number.
  • You must send the goods back to us within 14 days of telling us you wish to cancel, unworn, unused and with all original tags and packaging intact.
  • You are responsible for the cost of returning goods, unless we have told you otherwise or the goods are faulty.
  • We will refund the price paid, including standard delivery charges, within 14 days of receiving the returned goods (or evidence you have sent them, if earlier). We may reduce the refund if the goods' value has been reduced by handling beyond what is necessary to check them.
  • This cancellation right does not apply to goods made to your specification, clearly personalised items, or, for hygiene reasons, used products that do not have their hygiene stickers and hangtags on. 

8. Returns Policy

In addition to your statutory cancellation right above, we accept returns within 14 days of delivery for a refund or exchange, provided items are unworn, unwashed and returned in their original condition with tags attached. To start a return, contact us at support@narthelabel.com with your order number.

9. Faulty or Damaged Goods

Under the Consumer Rights Act 2015, you have a legal right to receive goods that are as described, fit for purpose and of satisfactory quality. If a product arrives faulty or damaged, contact us at support@narthelabel.com and we will arrange a repair, replacement or refund as appropriate, at no cost to you. This does not affect your other statutory rights.

10. Intellectual Property

All content on the Website, including our name, logo, product designs, images, text and graphics, is owned by or licensed to Farilya London LTD and is protected by copyright, trade mark and other intellectual property laws. You may not copy, reproduce or use this content without our prior written consent.

11. Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded under English law.

Subject to the above, our total liability to you in connection with any order is limited to the price you paid for the products in question. We are not liable for indirect or consequential losses.

12. Privacy

Your personal data is processed in accordance with our Privacy Policy below, which explains what data we collect and how we use it in compliance with UK GDPR and the Data Protection Act 2018.

13. Complaints

If you have a complaint, please contact us at support@narthelabel.com. We aim to acknowledge and resolve complaints promptly and fairly.

14. Changes to These Terms

We may update these Terms from time to time. The version in force at the time you place an order will apply to that order.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms or your order are subject to the non-exclusive jurisdiction of the courts of England and Wales. If you live elsewhere in the UK, you may bring proceedings in the courts of your home nation.

Legal Notice

1. Website Operator

This website (narthelabel.com) is operated by:

  • Farilya London LTD, trading as Nar the Label
  • Registered in England and Wales
  • Company number: 12612600
  • Registered office: C/O Ida&Co Building 3, Chiswick Business Park, 566 Chiswick High Road, London, England, W4 5YA
  • Email: support@narthelabel.com
  • VAT: Not currently VAT registered 

2. Purpose of This Notice

This Legal Notice sets out information about the ownership and operation of this Website, in line with UK legal requirements for online businesses, and should be read alongside our Terms of Service and Privacy Policy above and below.

3. Intellectual Property

All content on this Website — including text, graphics, logos, images, product designs and the "Nar the Label" name and branding — is the property of Farilya London LTD or its licensors, unless otherwise stated, and is protected by UK and international copyright and trade mark law. No content may be copied, reproduced, distributed or used for commercial purposes without our prior written permission.

4. Accuracy of Information

We take reasonable care to keep the information on this Website accurate and up to date, but we make no warranties or representations, express or implied, as to its completeness or accuracy. Product images are for illustrative purposes and may vary slightly from the actual product.

5. Limitation of Liability

To the fullest extent permitted by law, Farilya London LTD accepts no liability for any loss or damage arising from your use of, or inability to use, this Website, or from reliance placed on its content. This does not affect our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law.

6. Third-Party Links

This Website may contain links to third-party websites. We do not control, and are not responsible for, the content, policies or practices of any third-party website.

7. Hosting

This Website is hosted using Shopify Inc.'s e-commerce platform.

8. Governing Law

This Legal Notice is governed by the laws of England and Wales, and any disputes relating to it are subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

1. Who We Are

narthelabel.com is operated by Farilya London LTD, trading as Nar the Label ("we", "us", "our"), a company registered in England and Wales under company number 12612600, with its registered office at C/O Ida&Co Building 3, Chiswick Business Park, 566 Chiswick High Road, London, England, W4 5YA. We are the data controller responsible for the personal data described in this Privacy Policy. You can contact us at support@narthelabel.com.

2. What Data We Collect

  • Contact details: name, email address, postal address and phone number.
  • Order details: products purchased, order value and order history.
  • Payment information: processed by our payment provider(s) (e.g. Shopify Payments); we do not store full card details ourselves.
  • Account information: if you create an account, your login details and preferences.
  • Marketing preferences: whether you have opted in to receive marketing communications.
  • Technical data: IP address, browser type, device information, and cookies/tracking data — see our Cookie Policy below.
  • Communications: any correspondence you send us, such as customer service enquiries.

3. How We Collect Your Data

  • Directly from you, when you place an order, create an account, sign up to our newsletter, or contact us.
  • Automatically, through cookies and similar technologies when you use our Website (see our Cookie Policy below).
  • From third parties, such as our payment processor or delivery couriers, in connection with fulfilling your order.

4. How We Use Your Data and Our Legal Basis

We use your personal data for the following purposes:

  • To process and fulfil your orders, including payment, delivery and customer service (performance of a contract).
  • To manage your account, if you create one (performance of a contract).
  • To send you order updates and respond to enquiries (performance of a contract / legitimate interests).
  • To send marketing communications, where you have opted in (consent, which you may withdraw at any time).
  • To improve our Website, products and services, including through analytics (legitimate interests).
  • To prevent fraud and comply with our legal obligations, e.g. tax and accounting records (legal obligation).

5. Who We Share Your Data With

We share personal data with trusted third parties who help us run our business, including:

  • Our e-commerce platform provider, Shopify Inc., which hosts our Website and processes orders.
  • Payment processors (e.g. Shopify Payments or other providers used at checkout), to process payments securely.
  • Delivery couriers and fulfilment partners, to deliver your order.
  • Analytics and marketing tool providers, where used, to help us understand Website usage and communicate with customers. [We will name specific tools here once our app stack is finalised — see our Cookie Policy below for details.]
  • Professional advisers, regulators and law enforcement, where required by law.
  • We do not sell your personal data to third parties.

6. International Data Transfers

Some of our service providers (including Shopify) may store or process data outside the UK, including in the United States. Where this happens, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Addendum or Standard Contractual Clauses, to protect your data in line with UK GDPR.

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including to meet legal, accounting or reporting requirements. Order and transaction records are generally retained for at least 6 years to meet UK tax obligations.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data, in certain circumstances.
  • Object to or restrict certain processing.
  • Request a copy of your data in a portable format.
  • Withdraw consent to marketing at any time.

To exercise any of these rights, contact us at support@narthelabel.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we handle your data.

9. Cookies

Our Website uses cookies and similar technologies. For details on what cookies we use and how to manage them, please see our Cookie Policy below.

10. Children

Our Website and products are not directed at children, and we do not knowingly collect personal data from anyone under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

Cookie Policy

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help websites function, remember your preferences, and give site owners information about how the site is used.

2. How We Use Cookies

When you visit narthelabel.com, we (and our third-party partners) may use the following categories of cookies:

Strictly Necessary Cookies Required for the Website to function — for example, keeping items in your basket, enabling secure checkout, and remembering login sessions. These cannot be switched off, as the Website (provided via Shopify) will not work correctly without them.

Functional Cookies Remember your preferences, such as currency or language, to improve your experience of the Website.

Analytics Cookies Help us understand how visitors use our Website — for example, which pages are viewed and how — so we can improve it. [We will name the specific analytics tools we use here once finalised, e.g. Google Analytics.]

Advertising / Marketing Cookies Used to show you relevant ads on other websites and social platforms, and to measure the effectiveness of our marketing. [We will name the specific tools we use here once finalised, e.g. Meta Pixel, TikTok Pixel.]

3. Your Consent

When you first visit our Website, you will see a cookie banner allowing you to accept or reject non-essential cookies (functional, analytics and advertising). You can change your preferences at any time via the cookie settings link in our Website footer.

4. Managing Cookies

In addition to our cookie banner, you can manage or delete cookies through your browser settings. Please note that blocking some types of cookies may affect your experience of our Website.

5. Third-Party Cookies

Some cookies are placed by third parties, such as our platform provider (Shopify) and any analytics or advertising partners we use. These third parties are responsible for their own cookies and privacy practices; please refer to their own policies for more information.

6. Changes to This Policy

We may update this Cookie Policy as we add or remove tools from our Website. Changes will be posted on this page with an updated "last updated" date.

Contact Us

Farilya London LTD, trading as Nar the Label Company number: 12612600 Registered office: C/O Ida&Co Building 3, Chiswick Business Park, 566 Chiswick High Road, London, England, W4 5YA Email: support@narthelabel.com