Refund policy

We hope you love your Nar pieces, but if something’s not quite right — we’re happy to offer refunds in certain conditions.

To start a return, you can contact us at support@narthelabel.com.

To be eligible, please get in touch within 14 days of receiving your order.

Please ensure the following requirements are met before initiating a return:

• Item(s) must be unworn, unwashed, and in original packaging

• All tags must be attached and hygiene stickers in tact

Once we’ve received and inspected your item(s), we’ll issue your refund within 14 days of receiving the products.

Please note:

• Shipping charges are the responsibility of the customer

• All original shipping fees are non-refundable 
  

• FOR US ORDERS: Customs, taxes and duties are customers' responsibility to pay once Evri reaches out to require the awaiting taxes and duty payments. We provide customers with store credit refund if the awaiting taxes and duties are not paid. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, received, and reviewed by us, you can make a separate purchase for the new item.